your get away, uk holidays
UK BOOKING TERMS AND CONDITIONS (BOOKING TERMS) Last Updated: 01 December 2023
BEFORE MAKING A BOOKING REQUEST THROUGH OUR WEBSITE www.yourgetaway.uk, PLEASE READ THESE BOOKING TERMS CAREFULLY. WHEN YOU MAKE A BOOKING REQUEST THROUGH US, THEY ARE DEEMED TO BE ACCEPTED BY YOU.
1 MAKING YOUR BOOKING
1.1 In these Booking Terms we, us, our means yourgetaway.uk and you, your means the holidaymaker making the booking.
1.2 Bookings: These Booking Terms apply to any booking you make through our Website www.yourgetaway.uk for use of a holiday home (which we call a Holiday Home). We call that booking of a Holiday Home a Booking.
1.3 Two contracts: When you make a Booking you are entering into 2 contracts.
These are: 1.3.1 Contract 1: We arrange a Booking with you as agent for the supplier of the Holiday Home (we call this person a Holiday Home Supplier). That means that when you book a Holiday Home through us, you are entering into a contract directly with the Holiday Home Supplier (we call this contract the Rental Contract). The Rental Contract is for the use of the Holiday Home and any other related services (we call this use and the related services the Rental Services). We are not a party to the Rental Contract. When you have made a Booking, you must communicate directly with the Holiday Home Supplier (not us) using their contact details available within your guest account on the Website (and within your Booking Confirmation) in relation to any matter relating to or concerning the Holiday Home and the Rental Services.
In the future we may replace this method of you communicating with the Holiday Home Supplier with an online tool, but we will let you know on our Website if we do this. The Holiday Home Supplier will be provided with your contact details too in case they need to get in touch with you.
The terms of the Rental Contract are: 1.3.1.1 these Booking Terms;
1.3.1.2 the dates (and time periods) for a Booking during which you will be entitled to use the Holiday Home (which we call the Holiday Period);
1.3.1.3 the charges payable by you to the Holiday Home Supplier, these include rental charges and other supplementary fees such as pet fees, fees for linen, cleaning, high chairs, passes etc. (which we call the Rental Charges);
1.3.1.4 the other details specific to your Booking, including the Holiday Home you have booked and any restrictions or special or additional conditions notified to you during the Booking process (which we call the Booking Details). This includes for example, the details contained in the photographs and the Holiday Home’s description on the Website.
1.3.2 Contract 2: You are also entering into a second contract directly with us. We call this second contract the Booking Contract.
The services we provide you are of 2 kinds:
1.3.2.1 access to our Website to allow you to make a Booking with the Holiday Home Supplier through it (we call this the Booking Services);
1.3.2.2 other services we may offer to you (if any), including where we (not you) have engaged a third party to provide these services to you on our behalf and the contract for those services is still between you and us (not you and the third party) (we call these Our Other Services).
1.4 Other contracts: Sometimes, during the course of what we do for you, we may offer other services to you which are neither Booking Services or Our Other Services. This will be a situation when we offer to you services which will be provided by a third party directly to you and all we have done is made you aware of those services, or sometimes assisted in facilitating the payments between you and the third party in respect of those services. If you take those services provided by a third party, the contract for those services will be between you and the third party providing those services. An example might be a travel insurance policy (as we do not provide insurance ourselves). We call these types of services Third Party Other Services. Rental Services are never within the definition of Third Party Other Services. When you have made a Booking, you must communicate with the relevant provider of the Third Party Other Services (not us or the Holiday Home Supplier) using the contact details that the third party has provided to you (usually within their contract with you or on their website) in relation to any matter relating to or concerning the Third Party Other Services.
1.5 Charges:
For charges: 1.5.1 we charge you a non-refundable booking fee for the Booking Services (which we call the Booking Fee);
1.5.2 we may make other charges for Our Other Services (which we call Our Other Services Charges);
1.5.3 we collect Rental Charges from you as agent for the Holiday Home Supplier; and; or
1.5.4 we may collect on behalf of a third party providing Third Party Other Services, charges for those (which we call the Third Party Other Services Charges).
1.6 Website Terms of Use:
Please note that additional terms and policies apply to the use of and access to the Website by you, for example our privacy policy, cookie policy and terms of use that are available on the Website. We may update these from time to time.
1.7 All the legal terms:
Before you use the Website, or make a Booking, please carefully read these Booking Terms and all other terms of use and polices we refer to within them (including our privacy policy, cookie policy and terms of use on the Website and any other policy that we may bring to your attention when you are making a Booking).
1.8 Changes to these Booking Terms:
These Booking Terms were most recently updated on the date that appears at the top of this page. If we update them again, we will post a copy of them on the Website. Any change(s) will take effect 5 days later, or sooner if the change(s) are required by law, regulation or guidance of a government or public body (Effective Time). Please ensure you are looking at the latest version of these Booking Terms before you make a Booking. The modified Booking Terms will not apply to any Bookings made before the Effective Time unless law or regulation requires otherwise.
1.9 Other Definitions:
In addition to the definitions above, to make these Booking Terms easier to read, we use a few other definitions which apply throughout.
These are:
1.9.1 Balance means the balance of the Total Charges payable by you after payment of the Deposit as set out in paragraph 4.
1.9.2 Booking Confirmation is defined in paragraph 2.5.
1.9.3 Deposit means the initial instalment of the Total Charges quoted to you during the Booking process and payable by you when making a Booking (and collected by us, although some of this is due to the Holiday Home Supplier, some of it to us and some of it may be due to a third party). . Please note, where you cancel a Booking after we send you your Booking Confirmation because you have changed your mind, your Deposit payment will be non-refundable.
1.9.4 Guests means holidaymakers other than you who are booked to stay at the Holiday Home during the Holiday Period under your Booking and includes, if the Holiday Home Supplier has approved, any additional visitors that are permitted to attend the Holiday Home during the Holiday Period.
1.9.5 Total Charges means the total charges that you owe to the Holiday Home Supplier under a Rental Contract (i.e. the Rental Charges), that you owe to us under a Booking Contract (i.e. the Booking Fee and Our Other Services Charges) and that you owe to a third party under your arrangements with them but that we have agreed to collect on their behalf (i.e. the Third Party Other Services Charges).
1.10 How to read these Booking Terms:
1.10.1 Whenever you see a general phrase followed by words like “include”, “including”, “for example”, “such as” or “in particular” (or anything similar) the general phrase stays as a general phrase – what follows are just non-exclusive examples of the general phrase.
1.10.2 The bold headings at the start of each paragraph are just there as a “signpost heading” for what the paragraph is about. However, it is what is in the full paragraph itself that counts in terms of these Booking Terms. The signpost paragraph headings should be ignored for the purposes of working out legally what the Bookings Terms say or mean.
2 MAKING YOUR BOOKING
2.1 To be eligible to make a Booking:
2.1.1 you must (a) be at least 18 years of age, or (b) older if the Holiday Home’s listing on the Website says so (this may be due to the rules of the site that the Holiday Home sits on) and have the legal capacity to enter into legally binding agreements;
2.1.2 you must register with us on our Website by providing your full name, telephone number, email address and any other information that we may request in order to process your registration;
2.1.3 you must possess a valid payment method such as a valid debit or credit card that allows you to pay in Great British Pounds.
2.2 What you confirm: By submitting a Booking request to us, you confirm that everything in paragraph
2.1 is true and accurate and you and the Guests agree to these Booking Terms.
2.3 What making a Booking request means: By making a Booking request through us you are making an offer to:
2.3.1 enter into the Booking Contract with us;
2.3.2 enter into a Rental Contract with the applicable Holiday Home Supplier in relation to the Holiday Home you have selected;
2.3.3 enter into any contracts for Third Party Other Services that you have chosen to purchase;
2.3.4 pay us all amounts due in respect of the Total Charges, which include a Deposit. Please note that no Rental Contract creates any type of landlord and tenant relationship. A Rental Contract only creates a temporary licence to occupy. Please also note the prices can change from time to time. However, once you have submitted a booking request the price on there is the price you have offered to pay.
2.4 The Booking request process: You make a Booking request by submitting your Booking Details to us on the Website and providing us with your payment details which will be used by us to process the payment of your Deposit or Total Charges (as applicable). Any Booking request is subject to availability. It is the responsibility of the Provider of the Holiday Home to keep the availability of their Holiday Home as up to date as possible for consumers browsing their listing on our Website, but it may not show live availability at times. If you have any special requests for the Holiday Home Supplier include them in your Booking request and they will be passed onto the Holiday Home Supplier. We cannot guarantee that they will be met and we will have no liability to you if they are not.
2.5 The Booking acceptance process:
Provided we have successfully processed your Deposit (and any other payment, if required), the Holiday Home Supplier has 48 hours to accept or reject your Booking. If the Holiday Home Supplier tells us they have accepted it, we will send you an email confirming your Booking together with a link to these Booking Terms and other details relating to your Booking. We call this the Booking Confirmation. Please note that you must check your emails regularly. If we do not hear from you within 24 hours of sending, we will take it to mean you are happy with these details. Also, please let us know promptly about any change to your email address so that we can continue to communicate with you. If the Holiday Home Supplier doesn’t accept it, we will send you an email to let you know, and we, the Owner and any relevant third party will refund the amounts paid to each of us.
2.6 When your Booking is confirmed and when contracts are formed: When we provide you with the Booking Confirmation (which will be at the point we send you the email confirming your Booking (and not at the point when we send you the email acknowledging your request to make a Booking)), we are accepting your offer as outlined in paragraph 2.3 (including accepting your offer acting on the applicable Holiday Home Supplier’s behalf and any third parties behalf). It is at this point, when we send you the confirmation email, which is your Booking Confirmation, that you enter into the legally binding Rental Contract with the Holiday Home Supplier, the legally binding Booking Contract with us and any contract for Third Party Other Services that you have chosen to purchase with the relevant third party.
2.7 Your responsibility to check the Booking Confirmation: Please check all the details in your Booking Confirmation promptly after receiving the Booking Confirmation. If you notice you have made a mistake, immediately contact the Holiday Home Supplier who may or may not be able to amend your Booking for you through the Website. The Holiday Home Supplier may charge you additional costs for amending your Booking; discuss this with them. In addition, you should check if you can move any Third Party Other Services for your Booking to any amended Booking or not; discuss this with the relevant third party. If we have made a mistake with your Booking or it contains any errors, which are our fault, you will need to contact us within 24 hours of receipt of your Booking Confirmation to confirm your correct Booking Details so that we can hopefully reissue your Booking Confirmation (you will not incur any additional costs for this) or, if this is not possible, so that we can agree an alternative way forward that is acceptable to you acting reasonably.
2.8 Restrictions on Holiday Periods: There may be some restrictions on Bookings such as maximum holiday periods or minimum holiday periods. The maximum holiday period for any Booking is generally 28 consecutive days. However, certain Holiday Homes may have a shorter maximum which will be stated on the relevant Holiday Home description page on our Website. Certain Holiday Homes may only be available for Bookings of a minimum holiday period. Again, this will be stated on the relevant Holiday Home description page on our Website.
3 OUR ROLE AND SCOPE OF OUR LIABILITY (SEE ALSO PARAGRAPH 16 “WHAT WE ARE AND ARE NOT LIABLE FOR”)
3.1 Our promises to you: We will perform the Booking Services and Our Other Services using reasonable care and skill.
3.2 Who we are in this process: To be clear:
3.2.1 we act as agent for each Holiday Home Supplier by arranging Bookings on behalf of that Holiday Home Supplier and collecting Rental Charges from holidaymakers (in this case, you) on behalf of that Holiday Home Supplier for their Holiday Home that appears on the Website. We do not own any of the Holiday Homes. It is the Provider of the Holiday Home who supplies you with the Rental Services;
3.2.2 we act on behalf of ourselves in supplying you with the Booking Services and we act on behalf of ourselves when supplying you with Our Other Services;
3.2.3 we act on behalf of certain third parties when introducing to you the Third Party Other Services, but we are not responsible to you for the services which make up the Third Party Other Services (which is the responsibility of the third party supplying those services); and 3.2.4 we collect:
3.2.4.1 the Booking Fee on behalf of ourselves;
3.2.4.2 Our Other Services Charges on behalf of ourselves;
3.2.4.3 the Rental Charges on behalf of the relevant Holiday Home Supplier; and
3.2.4.4 the Third Party Other Services Charges on behalf of other third parties.
3.3 Exclusion of liability: Our obligations to you are limited to those in connection with the Booking Services and Our Other Services. Accordingly, we accept no liability for any defects or unavailability of Rental Services, the Holiday Home or any other problems with your holiday. Your rights under these Booking Terms and the Rental Contract for issues with Rental Services, a Holiday Home or your holiday are only against the Holiday Home Supplier (unless we have done something wrong in relation to the Booking Services or Our Other Services which caused that problem). Also, we accept no responsibility for the acts or omissions of third parties who provide Third Party Other Services to you when your contract is with the relevant third party and not ourselves.
3.4 Descriptions on the Website: The Holiday Home related descriptions on the Website, and any accreditations or rating (if any) are created or inserted by each Holiday Home Supplier. We do not independently verify them and we are not responsible for any inaccuracies or errors in them. The descriptions include details of the Holiday Home and Rental Services including photos, the facilities available at the Holiday Home and maximum occupancy numbers. The Holiday Home Supplier will let you know if they discover a serious mistake or error relating to this information and a Booking that you have already made. If in relation to a Booking you have made, you are unhappy with any information relating to a Holiday Home or the Rental Services as you believe there are inaccuracies or errors in it please contact the Holiday Home Supplier and follow the complaints procedure set out in paragraph 17. Some of the content on the Website is created by and about third parties. Those third parties are responsible for that content.
3.5 When services become unavailable or restricted: Unfortunately, sometimes some services or equipment (including Rental Services provided by a Holiday Home Supplier or other third parties) or facilities (including amenities or attractions nearby) in relation to a Holiday Home, which are detailed on our Website, may become unavailable or be restricted. As this is outside of our control, we do not accept any responsibility for any changes, unavailability or restrictions of these things. If such services, equipment or facilities are not provided in circumstances when you have paid additional amounts for them to us, or directly to the Holiday Home Supplier, please follow the complaints procedure set out in paragraph 17.
4 CHARGES AND PAYMENT
4.1 What we tell you about the charges and when: Before submitting your Booking to us, you will be presented with the Total Charges payable for your Booking, together with a partial breakdown of the Total Charges such as:
4.1.1 the Booking Fee. This becomes non-refundable once you have paid it to us as part of your Balance (other than as set out in paragraphs 4.6 and 10);
4.1.2 any additional charges quoted during the Booking process when you make your Booking, for example, pet charges and other services you have purchased which may be part of the Rental Services and therefore part of the Rental Charges owed to a Holiday Home Supplier; or which may be part of Our Other Services or Third Party Other Services (and therefore part of Our Other Services Charges owed to us or Third Party Other Services Charges owed to us for a third party, which we may collect on behalf of a third party).
4.2 What we tell you about the Deposit and the Balance: If you are paying a Deposit rather than the entire Total Charges when making your Booking, you will also be presented with the date by which you will need to make payment to us for the Balance. The date you are required to pay the Balance will normally be 42 days before the start of your Holiday Period. Please note that we or a Holiday Home Supplier may (but are not obliged to) contact you via the contact details you provide us with or through our Website to remind you of the due date for payment of the Balance. You should also take note of when the Balance is due for your own reference. However, if the date the Balance would normally fall due for your Booking has already passed, we will ask you at the time of the Booking to pay the Balance too.
4.3 Taking payments at the time of Booking: We take the payments due at the time of Booking from your chosen payment method once you have entered your payment details and confirmed you wish to pay for the Booking.
4.4 Taking payments after you receive your Booking Confirmation: If the Balance or any other additional payments are due after you receive your Booking Confirmation, then you will need to make these payments by using the payment feature within your account on the Website.
4.5 Pricing errors found before a Booking Confirmation: It is always possible that despite best efforts some of the charges on the Website may be incorrectly priced:
4.5.1 where the actual Total Charges are less than those quoted to you at the time you made your Booking, you will be charged the lower amount when you are provided with the Booking Confirmation;
4.5.2 where the actual Total Charges are higher than those quoted to you at the time you made your Booking, the Holiday Home Supplier will contact you as soon as possible to inform you of this error and we will give you the option of continuing to book the Holiday Home at the correct (higher) charges or cancelling your Booking, or the Provider of the holiday Home may agree an alternative price with you.
4.6 Pricing errors found after a Booking Confirmation: If we accept and process your Booking (a) where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing or (b) we or a Holiday Home Supplier identify it within 48 hours of us accepting and processing your Booking, we may cancel your Booking and we and the Holiday Home Supplier shall return what you have paid to us respectively and we will ask each relevant third party to do the same in relation to any Third Party Other Charges that you have paid to us on their behalf.
4.7 If you think the amounts due are wrong: If you think any amounts of which we notify you as due are wrong, please contact us promptly to let us know.
4.8 VAT: Total Charges include VAT, where applicable, which you shall be responsible for paying.
4.9 Total Charges are per Holiday Home:
Total Charges quoted are per Holiday Home (and not per person). It is your responsibility to check the total price before completing the Booking process.
4.10 Damage deposit: Each Holiday Home Supplier charges a 'damage deposit', which will be included alongside the charges quoted to you during the Booking process. In relation to each good housekeeping bond:
4.10.1 we collect it from you when we collect the Balance, and hold it on behalf of the Holiday Home Supplier;
4.10.2 within 7 days of the end of your Holiday Period the Holiday Home Supplier must tell us if it (or any part of it) is to be transferred to the Holiday Home Supplier (a Claimed Amount). If the Holiday Home Supplier does not do this, we will return it to you. If it does do this, we will let you know the reason(s) given, transfer the Claimed Amount to the Provider of the Holiday Home and return the balance (if any) to you;
4.10.3 if you do not agree with the Claimed Amount please contact the Provider of the Holiday Home. We shall not be held liable for having returned a Claimed Amount to a Holiday Home Supplier on the Holiday Home Supplier’s instructions. We do not deal with complaints or claims concerning the damage deposit and who it is paid to (albeit we can in our absolute discretion choose to get involved, and you will cooperate with us if we do);
4.10.4 if your damage deposit is not enough to cover any damage or loss you will be responsible for meeting the additional costs and expenses.
5 GIFT VOUCHERS
Gift vouchers: If we offer gift vouchers in the future we will update these Booking Terms to explain how to order and pay for them, the timing of receiving them, the denomination(s) that they will be available in, how long they will be valid for and how to redeem them amongst other matters.
6 YOUR RESPONSIBILITIES
6.1 Information you provide: You must make sure that all the information you provide in connection with your Booking, including all Booking Details, are true, accurate, current and complete.
6.2 Your responsibility for transactions made under your name or account: You accept full financial and other responsibility for all transactions made under your name or account that you hold with us. We will notify you of any payments that are due and you shall be responsible for paying them within the timescales that we specify.
6.3 Your promises to us and to the Holiday Home Supplier:
You promise to us and to the Holiday Home Supplier (as applicable) that before, during and after the Holiday Period:
6.3.1 the number of people and pets occupying the Holiday Home will not exceed the number stated in the Booking Confirmation;
6.3.2 you cannot arrange for additional visitors to come to the Holiday Home or hold events (such as parties, celebrations or meetings) at the Holiday Home without obtaining the written consent of the Holiday Home Supplier in advance;
6.3.3 the Holiday Home will be used solely for the purpose of a holiday or private accommodation by you and your Guests and will not be used for any commercial or business purpose. To be clear, you and your Guests are permitted to use the Holiday Home as private accommodation for work or business trips;
6.3.4 you will (and you will ensure that your Guests will) show all due consideration and respect for the Holiday Home Supplier, their representatives, neighbours, persons on any site the Holiday Home is on and other persons or parties that have a connection with the Holiday Home. This includes refraining from abusing your right to use the Holiday Home or Rental Services or participating in any illegal, dangerous, offensive, inappropriate, violent or anti-social behaviour towards such people;
6.3.5 you will (and you will ensure that your Guests will) use the Holiday Home and Rental Services lawfully, will not abuse or damage any facilities provided as part of the Rental Services and will comply with any health and safety or other policies or instructions notified to you by us or the Holiday Home Supplier in connection with the Holiday Home, the site it is on or Rental Services;
6.3.6 you will not smoke in the Holiday Home if it’s prohibited by law or regulation or if it isn’t, unless the Provider of the Holiday Home has consented in writing to you doing so. All Holiday Homes are otherwise non-smoking;
6.3.7 you will allow the Holiday Home Supplier or any representative of theirs (including any tradespeople) to access the Holiday Home at any reasonable time during the Holiday Period provided the Holiday Home Supplier provides you with reasonable advance notice (except where the Holiday Home Supplier requires access to the Holiday Home due to an emergency, for example, if repairs need to be carried out or the Holiday Home Supplier becomes aware that you have breached, or has reasonable suspicion to believe that you will breach these Booking Terms);
6.3.8 you will keep the Holiday Home and all furniture, utensils, equipment, fixtures and fittings in or on the Holiday Home in the same state of repair and condition as at the start of the Holiday Period and you will ensure that at the end of your Holiday Period the Holiday Home is left in the same state of order and cleanliness in which it was found. The Holiday Home Supplier may charge you for any additional, reasonable charges for professional cleaning after the end of your Holiday Period where you have failed to comply with this paragraph. These charges are necessary in order to return the Holiday Home to its original state of cleanliness and tidiness for future bookings by other customers;
6.3.9 you will report as soon as possible to the Holiday Home Supplier (or to their representative) any breakages or damage caused by you or your Guests during the Holiday Period. Without affecting any other remedies that the Holiday Home Supplier has under the Rental Contract, you promise to fully reimburse the Holiday Home Supplier for the cost of replacement or repair for such breakages or damage;
6.3.10 you will arrive at the Holiday Home no earlier than the time confirmed in your Booking Confirmation on the first day of your Holiday Period and you will vacate the Holiday Home by no later than the time confirmed in your Booking Confirmation on the last day of your Holiday Period) or any other times as otherwise agreed with the Holiday Home Supplier in writing;
6.3.11 you will not allow any person other than you and your Guests to use the facilities and amenities of the Holiday Home without the express permission of the Holiday Home Supplier;
6.3.12 you will provide the Holiday Home Supplier or us (depending on who asks) with any information that is reasonably requested from you or your Guests;
6.3.13 you will keep the location of all keys/access cards for the Holiday Home and the site it is on (if applicable), which the Holiday Home Supplier shall provide you, confidential and return all of them and other access mechanisms at the end of your Holiday Period to the location requested by the Provider of the Holiday Home. The Provider of the Holiday Home may make such communications through us in the future;
6.3.14 you will notify all Guests before the Holiday Period starts of your and their obligations under this paragraph
6.3. 6.4 Your responsibility for Guests:
You will be responsible for all Guests staying at the Holiday Home and the things they do (and do not do) even if you do not stay there yourself during the Holiday Period.
6.5 Your responsibility for travel and health documentation:
You will be responsible for ensuring that you, your Guests and any pets have the relevant travel and health documents and requirements needed for visiting the country in which a Holiday Home is located. These include any passport or other identification documents, visa requirements and, in the case of pets, any vaccines or microchips. We will not be liable for any expenses incurred resulting from your missing, incomplete or incorrect documentation or any non-compliance with such requirements.
6.6 Your responsibility to comply with the law:
You will be responsible to ensure that you and your Guests comply with applicable laws.
6.7 Failure to comply with anything in this paragraph
6: If you or any Guest fails to comply, or is likely to fail to comply, with any of the requirements set out in this paragraph 6, the Holiday Home Supplier (or their representative) may refuse to allow you and your Guests to enter and stay at the Holiday Home or can require you and your Guests to leave the Holiday Home before the end of the Holiday Period. In either case, you will be treated as having broken the terms of Rental Contract and your Booking will be cancelled. In these circumstances, you will not receive a refund of any of the Total Charges and neither we or the Holiday Home Supplier shall be responsible for any other costs and expenses you have to pay due to you not being able to stay in the Holiday Home, such as the cost of finding any alternative accommodation or making alternative travel arrangements. This may also affect our decision as to whether or not to accept any future Booking from you.
7 A PROVIDER OF A CARAVAN’S RESPONSIBILITIES
7.1 A Holiday Home Supplier’s promises to you:
A Holiday Home Supplier will:
7.1.1 perform the Rental Services using reasonable care and skill;
7.1.2 provide an accurate description of the Holiday Home, and as soon as reasonably possible; tell you of any changes that would make it inaccurate (other than to a minor or non-material extent) in relation to a Booking that you have made using your contact details or through the Website;
7.1.3 subject to the exceptions in paragraph 6.3.6, ensure that the Holiday Home is vacant, not make any use of the Holiday Home and ensure that you and your Guests have exclusive access to it and Rental Services for the full period of the Holiday Period unless the a Holiday Home Supplier is entitled to refuse you and your Guests access to or requires you to leave the Holiday Home in accordance with paragraph 6.7;
7.1.4 ensure that the Holiday Home is properly maintained, clean, tidy and in good repair at the start of the Holiday Period;
7.1.5 ensure that the Holiday Home Supplier, the Holiday Home and the Rental Services will comply with all applicable laws and regulations, in particular, relating to fire, health and safety and data protection;
7.1.6 ensure that the Holiday Home Supplier has the right to provide the Rental Services, let the Holiday Home and otherwise enter into the Rental Contract with you;
7.1.7 maintain, at the Holiday Home Supplier's expense and with a reputable insurance company, insurance policies to meet the Holiday Home Supplier's liabilities under the Rental Contract with you;
7.1.8 co-operate with you on all matters relating to the Rental Contract, including providing the Rental Services and processing any refunds that may be due to you;
7.1.9 provide Holiday Home access details to you (including all cards and access codes) so you can make use of the Holiday Home for the Holiday Period and ensure that suitable arrangements are in place for you to collect and return the keys/access cards for the Holiday Home;
7.1.10 show all due consideration and respect to you and your Guests including refraining from any dangerous, offensive, inappropriate, violent or anti-social behaviour towards you and your Guests;
7.1.11 comply with the terms of the Rental Contract;
7.1.12 respond to queries, complaints and problems which arise during or after the Holiday Period and use best efforts to resolve;
7.1.13 if VAT forms part of the Total Charges, provide you with a VAT invoice if you request one in writing.
8 PETS
8.1 Allowance for pets and extra charges: Pets are only allowed at a Holiday Home where this is expressly stated in the applicable Holiday Home description on the Website. There may be an additional charge for bringing pets, which we will notify you of at the time of Booking.
8.2 Pets in a Holiday Home when they are not allowed: If a pet is taken to a Holiday Home that does not allow pets, or the stated number/size of pets is exceeded, the Holiday Home Supplier (or their representative) has the right to refuse to allow you and your Guests to enter or stay in the Holiday Home; and/or ask you and your Guests to leave the Holiday Home before the end of the Holiday Period; and you must comply. If the Holiday Home Supplier exercises either of these rights, the Holiday Home Supplier may end the Rental Contract in accordance with paragraph 11.
8.3 Damage by pets, traces of pets – and extra charges: You will be responsible for all damage caused by your and/or your Guests' pets. For any pets allowed in the Holiday Home, you should remove all traces (inside and outside) from the Holiday Home of pet occupation before you and your Guests vacate the Holiday Home at the end of the Holiday Period. The Holiday Home Supplier may make an additional, reasonable charge for professional cleaning after your Holiday Period due to any pets that have stayed at the Holiday Home.
8.4 Pet rules: Unless you have written permission from the Provider of the Holiday Home, you must not allow pets on beds or on the other furniture within the Holiday Home. Pets must not be left alone in the Holiday Home (which includes any outside areas) at any time.
8.5 Breaking the pet rules and ending the Rental Contract: If you break the terms of paragraphs 8.3 or 8.4, the Holiday Home Supplier (or their representative or us on their behalf) may notify you that you have broken those terms and if you continue to do so may end the Rental Contract and require you and your Guests to leave the Holiday Home before the end of the Holiday Period.
8.6 Registered assistance dogs: Registered assistance dogs are allowed in all Holiday Homes featured on our Website, even where the property description states that pets are not allowed, provided that you comply with the provisions in paragraph
8.3. You must notify the Holiday Home Supplier of the intended presence of any assistance dogs before Booking.
8.7 Allergy to animals: If you or your Guests have an allergy to animals, please be aware that we and a Holiday Home Supplier cannot guarantee that an assistance dog, or other animals, have not stayed in a particular Holiday Home recently. We, and the Holiday Home Supplier, cannot accept responsibility for any health condition which may occur as a result of any animals having been present in a Holiday Home. It is your responsibility to make specific enquiries of the Holiday Home Supplier before making a Booking through us if you or your Guests have an allergy. For their contact details see section 20 ( Holiday Home Supplier) below.
9 AMENDING, CANCELLING OR TRANSFERING A BOOKING AFTER A BOOKING CONFIRMATION
9.1 Amending a Booking after the Booking Confirmation: If you would like to amend your Booking after the Booking Confirmation, please contact the Holiday Home Supplier using your guest profile on our Website. The Holiday Home Supplier may or may not agree. The Holiday Home Supplier may request additional Rental Charges are payable if for example the dates are being changed to a more expensive week. Please ensure you have written confirmation of any amendment.
9.2 Cancelling a Booking after you receive your Booking Confirmation because you have changed your mind: If you change your mind after you receive your Booking Confirmation:
9.2.1 you are not entitled to cancel the Booking Contract for a particular Booking and obtain a refund for the Booking Fee if you have paid it to us. We will already have supplied the Booking Services to you for that particular Booking;
9.2.2 if you wish to cancel the Rental Contract with the Holiday Home Supplier more than 42 days before the start of the Holiday Period, you will be entitled to a refund of the Rental Charges you have paid minus: (i) the Deposit (excluding any Third Party Other Services Charges which you may or may not be entitled to a refund of pursuant to your arrangements with the relevant third party and Our Other Services Charges); and (ii) all reasonably incurred charges for any other services that the Holiday Home Supplier provided to you up to the date you cancelled the Rental Contract. You will not receive a refund of Our Other Services Charges or Third Party Other Services Charges unless your arrangements with the relevant third party say you are;
9.2.3 if you wish to cancel the Rental Contract with the Holiday Home Supplier 29 to 42 days before the start of the Holiday Period, you will be entitled to a refund of 50 per cent of the Rental Charges you have paid. You will not receive a refund of the Booking Fee (see paragraph 9.2.1), Our Other Services Charges or Third Party Other Services Charges unless your arrangements with the relevant third party say you are, or any reasonably incurred charges for any other services that the Holiday Home Supplier provided to you up to the date you cancelled the Rental Contract;
9.2.4 if you wish to cancel the Rental Contract with the Holiday Home Supplier 8 to 28 days before the start of the Holiday Period, you will be entitled to a refund of 25 per cent of the Rental Charges you have paid. You will not receive a refund of the Booking Fee (see paragraph 9.2.1), Our Other Services Charges or Third Party Other Services Charges unless your arrangements with the relevant third party say you are, or any reasonably incurred charges for any other services that the Holiday Home Supplier provided to you up to the date you cancelled the Rental Contract;
9.2.5 you do not have a right to cancel the Rental Contract with the Holiday Home Supplier 7 days or less before the start of the Holiday Period (you will not receive a refund of the Rental Charges or any other services acquired from the Holiday Home Supplier if you do so, and you shall not be entitled to a refund of the Booking Fee (see paragraph 9.2.1), Our Other Services Charges or any Third Party Other Services Charges unless your arrangements with the relevant third party say you are). You may, however have the right to end the Rental Contract in accordance with paragraph 10, under which you may be entitled to a refund for any Rental Charges you have paid. You may also be entitled to a refund of the Booking Fee, Our Other Services Charges and/or Third Party Other Services Charges payable under the Booking Contract in certain situations in accordance with paragraph 10.
9.3 Transferring a Booking after a Booking Confirmation: You may not transfer your Rental Contract or a Booking Contract to another person.
10 YOUR RIGHTS TO END A RENTAL CONTRACT
10.1 Your rights to end a Rental Contract other than where you change your mind (as outlined in paragraph 9.2): You may immediately end a Rental Contract:
10.1.1 if the Holiday Home Supplier has committed a serious breach of its obligations to you as set out in these Booking Terms; or
10.1.2 if the Holiday Home Supplier has told you about a material error in Booking Details or a significant error in the description of the Rental Services relating to your Booking and you tell the Holiday Home Supplier that you do not wish to proceed.
10.2 What refunds you are entitled to if you end a Rental Contract in these circumstances: If you end a Rental Contract for a reason in paragraph 10.1.1 or 10.1.2 then the Holiday Home Supplier will refund to you the Rental Charges that you have already paid for the Booking and the amount equivalent to the Booking Fee, Our Other Services Charges and Third Party Other Services Charges that you have already paid for the Booking.
10.3 Enhanced cancellation terms: By booking through the Website, you benefit from the following enhanced cancellation terms:
10.3.1 The Holiday Home Supplier will refund to you the Rental Charges that you have already paid for the Booking and, other than in relation to Travel Restrictions (where you shall not be entitled to this amounts from the Provider of the Holiday Home), the amount equivalent to the Booking Fee, Our Other Services Charges and Third Party Other Services Charges that you have already paid for the Booking if any one or more of the following occurs, subject to 10.3.2 below:
10.3.1.1 Fraudulent Listing: the Provider of the Holiday Home does not own or manage the Holiday Home and has no right to let it to you, or the Holiday Home does not actually exist or the Holiday Home is not legally permitted to be rented;
10.3.1.2 You are denied entry to the Holiday Home or otherwise cannot access the Holiday Home: You have paid to rent the Holiday Home in compliance with these Booking Conditions but you have been denied entry to the Holiday Home as a result of intentional and wrongful conduct of the Provider of the Holiday Home (which is deemed to include the Provider of the Holiday Home’s bankruptcy, insolvency or fraudulent activity). You will not be covered under this clause for any delay in accessing the Holiday Home during your Booking. You must notify us of this condition no later than the first day of your Booking;
10.3.1.3 Park Closure: You cannot access the Holiday Home because it is sited on a park which is closed to guests for any part of your Booking;
10.3.1.4 Travel Restrictions: You cannot access the Holiday Home because of a government imposed and legally required national lockdown in the United Kingdom; or
10.3.1.5 Misrepresented Holiday Home: the Holiday Home has Significant Material Differences or Defects compared with its description on the Website, and: (i) you are unable to rent the Holiday Home as intended; (ii) you describe and provide photographic evidence of the Significant Material Differences or Defects; and (iii) you notify the Provider of the Holiday Home and us of this condition no later than the first day of your Booking. The meaning of "Significant Material Differences or Defects" shall be determined in our sole discretion and, among other exceptions, it shall not cover cleanliness of the Holiday Home; minor maintenance issues with the Holiday Home; minor differences in the Holiday Home advertised and the actual Holiday Home; the presence or availability of local attractions; or maintenance issues with amenities or services.
10.3.2 You are not entitled to the refund referred to at 10.3.1 if: 10.3.2.1 the Provider of the Holiday Home offers you an alternative Holiday Home, which you accept; or
10.3.2.2 where you make a chargeback claim to your credit or debit card issuer (as you have then been paid through this route).
10.3.3 To make a claim under clause 10.3, you must take the following steps within the time periods described below:
10.3.3.1 for Park Closure or Travel Restrictions please contact the Provider of the Holiday Home and request a full refund. The Provider of the Holiday Home is obliged to cancel your booking from within the Website owner admin area which will initiate a full refund to you. If the Holiday Home Supplier refuses to comply with your request please contact us via the contact form on our Website, it’s currently here https://www.yourgetaway.uk/contact-us we can assist further;
10.3.3.2 for Fraudulent Listing, Misrepresent Holiday Home or Denied Entry to the Holiday Home please inform us of the problem no later than the first day of your Booking by using the contact us page of th website and provide a detailed description of the circumstances surrounding your claim;
10.3.3.3 If the issue is due to fraudulent activity, you must obtain a police crime reference number/case number in relation to such issue and include it within the complaint.
10.4 Your consumer rights: You have certain legal rights as a consumer under the law and nothing in these Booking Terms affects these legal rights. Advice about your legal rights in relation to the services we or aHoliday Home Supplier provide is available from your local Citizens' Advice Bureau or Trading Standards office. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
11 A PROVIDER OF A CARAVAN’S RIGHTS TO CANCEL YOUR BOOKING OR END A RENTAL CONTRACT
11.1 A Holiday Home Supplier’s rights to end a Booking or Rental Contract (no refund): Without affecting any other right or remedy available to a Holiday Home Supplier, they may cancel your Booking or bring to an end a Rental Contract if:
11.1.1 you do not make any payment when it is due;
11.1.2 you fail to perform or comply with any of your obligations (when the Holiday Home Supplier considers your failure to be serious or important) contained in the Rental Contract or these Booking Terms, including if you or your Guests do not comply with the obligations set out in paragraph 7, you do not comply with the applicable rules on pets in accordance with paragraph 8 or you are declared bankrupt, make any arrangement with or for the benefit of your creditors, are unable to pay your debts or have a county court administration order made against you.
11.2 Consequences if a Booking or Rental Contract ends in the circumstances of paragraph 11.1: If a Booking or Rental Contract ends for any of the reasons in paragraph 11.1, then you will not be entitled to any refund of any Total Charges or other charges that you have paid in connection with your Booking. Also, neither we nor the Holiday Home Supplier shall be responsible for any other costs or expenses you have to pay due to this (such as the cost of finding any alternative accommodation or making alternative travel arrangements).
12 EVENTS OUTSIDE THE PROVIDER OF A CARAVAN’S REASONABLE CONTROL
12.1 Force majeure leading to cancellation: The Holiday Home Supplier has a right, to end the Rental Contract and cancel your Booking if an event occurs beyond the Holiday Home Supplier’s reasonable control (which is what we call an “Unexpected Event”). Examples of Unexpected Events include any law, guidance or action taken by a national or local government or public authority or any consequences of them; a fire or accident; epidemic or pandemic; act of God, flood, adverse weather conditions or other natural disaster, or any other event of any nature which prevents or is likely to prevent you and your Guests from staying at the Holiday Home for some or all of the Holiday Period or from a Holiday Home Supplier complying with its obligations under its Rental Contract with you.
12.2 Consequences of a cancellation under paragraph
12.1: If an Unexpected Event happens that results in your Booking or Rental Contract being cancelled by a Holiday Home Supplier the Holiday Home Supplier will refund you the Rental Charges minus any cost and expense the Holiday Home Supplier reasonably incurred in providing you with the Rental Services up to the date of termination. After providing you with this amount the Holiday Home Supplier shall have no further responsibility to you in relation to your original Booking.
13 OTHER CONSEQUENCES OF A RENTAL CONTRACT ENDING FOR WHATEVER REASON
13.1 Consequences of a Rental Contract ending: If the Rental Contract ends during or at the end of the Holiday Period, you must:
13.1.1 leave the Holiday Home together with all Guests as soon as possible;
13.1.2 notify the Holiday Home Supplier that you and your Guests have left the Holiday Home and, if relevant, the reasons for doing so; and
13.1.3 return the keys/access cards to the location instructed by the Holiday Home Supplier.
13.2 Consequences of your decision to leave the Holiday Home before the end of the Holiday Period: If you leave the Holiday Home before the end of the Holiday Period of your own accord (and not due to an Unexpected Event or because you have ended the Rental Contract with one of your rights under paragraph 10.1) no refunds for any charges are payable.
14 INSURANCE
Some important advice: You are strongly advised to take out travel insurance with a reputable provider before booking to cover your Booking. If you do not do this then you are strongly advised at least to take out travel insurance with a reputable provider before departing for your holiday. Any insurance should ideally cover you for the total cost of your Booking (and your stay if that is different). It is your responsibility to check that your insurance cover is sufficient for your own purposes and any likely risks that may affect you or your holiday.
15 WHAT WE ARE AND ARE NOT LIABLE FOR (SEE ALSO PARAGRAPH 3 '“OUR ROLE AND SCOPE OF OUR LIABILITY”)
15.1 What we are always responsible for: We do not exclude or limit in any way our responsibility to you where it would be unlawful to do so.
15.2 We have no responsibility in connection with your Rental Contract with the Holiday Home Supplier: As we act as agent on behalf of the Holiday Home Supplier the Holiday Home Supplier’s Rental Contract is with you, we are not responsible to you or any of your Guests under or in connection with the Rental Contract for any acts or failure to act by the Holiday Home Supplier including the suitability and performance of the Rental Services and the Holiday Home.
15.3 Our responsibility under the Booking Contract (and otherwise):
15.3.1 We are responsible to you under a Booking Contract for anything we say in these Booking Terms that we will do under that Booking Contract.
15.3.2 Apart from the responsibilities under paragraphs 15.1 and 15.3.1, we do not give you the benefit of (i.e. we disclaim) any and all other promises, warranties, conditions, or representations relating to these Booking Terms, any Booking Contract and any Rental Contract or otherwise, whether express, implied, oral or written, to the fullest extent that we are able to do so under applicable law.
15.3.3 Apart from the responsibilities under paragraph 15.1 (where we have unlimited liability), our total liability to you for any breach of the Booking Contract, however that may arise, is limited to the total of the Booking Fee and any other charges you have paid to us for Our Other Services.
15.4 Our responsibility is limited to ‘foreseeable’ losses: Within the limits of paragraph 15.3.3, where we are responsible to you, we shall not be responsible to you for any losses unless they are a ‘foreseeable’ consequence of our failure to comply with a term of the Booking Contract. Losses are ‘foreseeable’ where they were contemplated by us at the time we sent you a Booking Confirmation.
15.5 Personal Belongings and Injury: You acknowledge that personal belongings and vehicles (together with their contents) belonging to you and your Guests are left at the Holiday Home entirely at your and their own risk. We accept no liability for any loss, damage or injury to you or your Guests, or your or their personal property during the Holiday Period, except to the extent such loss, damage or injury is caused by our negligence.
16 PROVIDER OF A HOLIDAY HOME'S LIABILITY
16.1 What a Holiday Home Supplier is always responsible for: A Holiday Home Supplier does not exclude or limit in any way their responsibility to you where it would be unlawful to do so.
16.2 A Holiday Home Supplier’s responsibility is limited to ‘foreseeable’ losses: Where a Holiday Home Supplier is responsible to you, they shall not be responsible to you for any losses unless they are a ‘foreseeable’ consequence of the Holiday Home Supplier’s failure to comply with a term of the Rental Contract. Losses are ‘foreseeable’ where they were contemplated by the Holiday Home Supplier at the time we sent you a Booking Confirmation.
16.3 Personal Belongings and Injury: You acknowledge that personal belongings and vehicles (together with their contents) belonging to you and your Guests are left at the Holiday Home entirely at your and their own risk. A Holiday Home Supplier accepts no liability for any loss, damage or injury to you or your Guests, or your or their personal property during the Holiday Period, except to the extent such loss, damage or injury is caused by the Holiday Home Supplier’s negligence.
16.4 Services for personal use only: Our Booking Services are available for your personal, private and non-commercial use only. You may not offer for resale any Booking Services, Our Other Services, Rental Services or Third Party Other Services without the written permission of the person(s) who is providing you with those services. To be clear, you and your Guests are permitted to use the Holiday Home as private accommodation for work or business trips.
16.5 Wi-Fi and Phone Reception: The Holiday Home Supplier cannot (and does not) guarantee a phone signal or the speed of any broadband at the Holiday Home (or what you will be able to download or stream whilst there). Connections can be difficult, slower, limited or not available in certain areas of the UK or at certain times. If the description of the Holiday Home does not state that Wi-Fi is included it is not. If the description of the Holiday Home states that Wi-Fi is included, the Holiday Home Supplier is responsible for ensuring that WiFi has been set up at the Holiday Home only.
16.6 CCTV: We are aware that many holiday home owners, and the sites they sit on, use CCTV systems for the safety and security of their holiday homes, site and guests. You may be notified that CCTV is in operation at the Holiday Home and/or on site. If required, please contact the Holiday Home Supplier for details such as the purpose of any CCTV belonging to the Holiday Home, the data being processed and how long any footage is retained for if this information is not already apparent at the Holiday Home or in the information you have seen or received about the Holiday Home.
16.7 Neither us or the Holiday Home Supplier shall be held liable for building work noise or disruption coming from neighbouring caravans, sites, roads or other land.
17 COMPLAINTS
17.1 Complaints generally: If the complaint is about:
17.1.1 the Booking Services or Our Other Services, we shall deal with it on our own behalf as it relates to the Booking Contract between you and us; contact us using the contact details at paragraph 19; or
17.1.2 the Rental Services or the Holiday Home, the Holiday Home Supplier shall deal with it for itself as it relates to the Rental Contract between you and the Holiday Home Supplier; contact the Holiday Home Supplier in the manner set out in paragraph 20; or
17.1.3 the Third Party Other Services, use their contact details from the documents that they have shared with you, or that are otherwise on their website. We do not manage complaints arising under paragraphs 17.1.2 and 17.1.3.
17.2 Making a complaint about the Holiday Home or Rental Services: If you have a complaint about the Holiday Home or the Rental Services contact the relevant Holiday Home Supplier (or their representative locally) as soon as possible (and during the Holiday Period) because your Rental Contract is directly with the Holiday Home Supplier (and not us). This will give you and the Holiday Home Supplier the best opportunity to resolve your complaint during the Holiday Period (and will hopefully assist in any issue, loss or damage either not being suffered or it being reduced). Failure to contact the Provider of the Holiday Home in this way could affect any future complaint or claim for alleged loss or damage suffered. If you have a complaint about the Holiday Home or Rental Services and do not do this, you must contact the relevant Holiday Home Supplier when you return home. You can contact the Holiday Home Supplier via their email which can be obtained from us if you have not had prior contact from them. We do not deal with any complaints concerning the Holiday Home or Rental Services and we are not liable for them.
17.3 Your legal rights: Nothing in this Complaints paragraph 17 affects your legal rights or any right you may have to bring legal proceedings against a Holiday Home Supplier under a Rental Contract.
17.4 Contact details: For contact details for us or the Provider of the Holiday Home, please see paragraphs 19 and 20. For contact details of a third party provider of Third Party Services, please see the contract that you have with them for their contact details.
18 OTHER IMPORTANT TERMS
18.1 Electronic communications: You agree to receive communications from us and a Holiday Home Supplier electronically and that electronic communications will satisfy any legal requirement for communications to be in writing. Where these Booking Terms say something is ‘in writing’ or similar, it includes by electronic communications.
18.2 Transferring Rental Contract and Booking Contract: A Holiday Home Supplier may transfer his rights and obligations under the Rental Contract to a purchaser or leasee of the Holiday Home (New Provider) or to a member of the same group of companies as itself (Provider Group Company). The New Provider or Provider Group Company (as applicable), and not the Holiday Home Supplier, will be responsible for performing the Holiday Home Supplier’s rights and obligations under the Rental Contract from the date of transfer. We may transfer our rights and obligations under the Booking Contract to a member of the same group of companies as ourselves (UK Group Company). The UK Group Company, and not us, will be responsible for performing our rights and obligations under the Booking Contract from the date of transfer. The Holiday Home Supplier or we (as applicable) will inform you of all transfers of this nature.
18.3 We, and if we consent, a Holiday Home Supplier may transfer our rights and obligations under the Booking Contract or Rental Contract to a person or legal organisation who is not a New Provider, Provider Group Company or UK Group Company. We or the Holiday Home Supplier will contact you to let you know if this is planned.
18.4 You have no similar rights to transfer a contract.
18.5 No third party rights: Each Booking Contract for the provision of the Booking Services and Our Other Services is between you and us. Each Rental Contract is between you and the relevant Holiday Home Supplier. Each contract for Third Party Other Services is between you and the third party providing those services. No other person shall have any rights to enforce any of the terms of each respective contract.
18.6 Separate paragraphs: Each of the paragraphs of these Booking Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
18.7 Waiting to enforce a right: If we or a Holiday Home Supplier do not insist immediately that you do anything you are required to do under these Booking Terms, or if we or an Holiday Home Supplier delay in taking steps against you in respect of you breaking a term of a Booking Contract or Rental Contract, that will not mean that you do not have to do those things and it will not prevent us or a Holiday Home Supplier (as applicable) taking steps against you at a later date. For example, if you miss a payment and we do not chase you but continue to provide Our Other Services, then we can still require you to make the payment at a later date.
18.8 The law that applies to all this: Any Booking Contract and Rental Contract (and all the relevant Booking Terms within them) are governed by English law.
18.9 If you, we or a Holiday Home Supplier ever need to go to court: You can bring legal proceedings in respect of any Booking Contract or Rental Contract in the English courts.
18.10 Resolving disputes without going to court: Alternative dispute resolution is where an independent body considers the facts of a dispute and aims to settle it, without you having to go to court. If you are not happy with how we or a Holiday Home Supplier has handled any complaint, you may want to contact an alternative dispute resolution provider such as the Centre for Effective Dispute Resolution (CEDR), an independent charity which is approved by the CAA, Chartered Trading Standards Institute, the Gambling Commission and Ofcom to provide dispute resolution for disputes between customers and businesses. Neither we nor the Holiday Home Supplier is agreeing to alternative dispute resolution included using CEDR in this paragraph. 19 US 19.1 Our preferred method of communication is the form that’s here https://www.yourgetaway.uk/contact-us
19.2 Our contact details are info@yourgetaway.uk
19.3 Our registered office is Your Get Away, Lytchett House, 13 Freeland Park, Wareham RD, Poole, Dorset, BH16 6HA.
20 PROVIDER OF A HOLIDAY HOME
20.1 You can contact the Holiday Home Supplier for your Booking using their contact details available within your guest account on the Website (and within your Booking Confirmation). We may replace this with an online communications tool in the future, but we’ll let you know on our Website if we do.